We've been following the saga of the extra-budget Matrix One tablet and saw mounting concerns as the company (or rather its parent, Direct Merchandise Marketing) went silent not long after it reported a customs freeze on shipments. At least according to a new letter to customers on the company's front page, we now know why. The firm claims that glass and processor supply trouble at the relevant factories triggered delays that led to Google Wallet shutting down its account due to a rash of complaints regarding unfulfilled orders -- it couldn't complete or even refund orders, even if it wanted to. There's a potential ray of sunshine, however, as Google has reportedly confirmed that it started refunding customers who didn't get orders. New orders will supposedly be possible, but only after initial refunds go through and the company is "well stocked" with inventory. We have many reasons to be skeptical when Matrix One is known to have been unresponsive to customers and even reported itself as closed, but this news at least gives us hope that buyers won't be left hanging.
Filed under: Tablets
Source: Matrix One
http://www.engadget.com/2012/12/05/matrix-one-cites-part-delays-and-google-wallet-freeze-as-trouble/
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